Backou Bikes 

Bakcou will accept the return or cancellation of an order under the following conditions:

• Items that are purchased and cancelled before shipping are subject to a 15% processing fee.
• Ebikes that are shipped may be returned within 14 days of delivery if the odometer has no miles on it and the bike shows no sign of use. If there are fewer than 10 miles on the bike it may be returned within 14 days of purchase. However, 25% of the purchase price is non-refundable and purchaser is responsible for return shipping fees.   The original shipping charges are non-refundable.
• Bakcou will not accept the returns of products after 14 days.
• In the event of a product return, Bakcou will not accept the return of promotional items associated with that sale. The MSRP value of the promotional items will be deducted from the refund.
• If it turns out that the product stock is not available, EMBK will refund the customer's payment and send proof of refund via email to the customer.
• Before a return is made, the customer must receive written approval of the return and a Return Authorization Number from EMBK LLC. If a customer sends a return without the written consent of the company, a refund will not be issued.  The customer who sends a unit back without consent will be responsible for shipping costs back to them, or will sacrifice the item.  Once a return is approved by EMBK LLC, you may receive an exchange, Bakcou credit or a refund.Please address your return to:

Bakcou, LLC.

c/o Returns: Authorization # _____

PO Box 12723

Ogden, Utah 84412

Specialized & Trek Bikes 

• Items that are purchased and cancelled before shipping are subject to a 15% processing fee.
• Should you receive a product that is defective or damaged upon arrival, you are entitled to a full refund upon providing evidence of the damage at the time of arrival. Additionally, we will offer free shipping for the return of the product. Please note that returns and refunds for damaged products will not be honored if the product shows signs of use or if the return request is made after 30 days from the date of purchase.
• If you wish to return the bike and it is not due to damage that occurred through shipping: It may be returned within 30 days of delivery if the bike shows no signs of use. However, 25% of the purchase price is non-refundable and purchaser is responsible for return shipping fees of $150.  Any original shipping charges are non-refundable.
• We will not accept the returns of products after 30 days.
• Before a return is made, the customer must receive written approval of the return. If a customer sends a return without the written consent of the company, a refund will not be issued.  The customer who sends a unit back without consent will be responsible for shipping costs back to them, or will sacrifice the item.  Once a return is approved by EMBK LLC, you may receive an exchange, credit or a refund. 
• If it turns out that the product stock is not available, EMBK will refund the customer's payment and send proof of refund via email to the customer.